International networks

Australian and New Zealand Ombudsman Assocation (ANZOA)

Karen is a member of the Australian and New Zealand Ombudsman Association (ANZOA). Established in 2003, ANZOA is a professional association and the peak body for Ombudsmen in Australia and New Zealand. ANZOA's members are individual Ombudsmen working in not-for-profit industry-based, parliamentary and other statutory offices, which meet accepted high standards of independence, impartiality and effectiveness, and which observe the Benchmarks for Industry-Based Customer Dispute Resolution (CDR Benchmarks). See: www.anzoa.com.au

INFO Network 

The IFSO Scheme is a member of the International Network of Financial Services Ombudsman Schemes (the INFO Network), a worldwide association established in late 2007. INFO Network members are Ombudsman schemes and offices operating as independent, out-of-court dispute resolution mechanisms in the financial services sector. INFO Network members provide dispute resolution services for consumers (and, in some cases, small businesses) who have not been able to resolve a matter directly with their financial service provider in the areas of banking, investments, insurance, credit, financial advice and pensions. The overall aim of the INFO Network is for members to work together to develop their expertise in dispute resolution, by exchanging experiences and information. See: www.networkfso.org