Our structure

IFSO Commission

The IFSO Commission has an independent Chair, 3 industry representatives and 3 consumer representatives.  The IFSO Commission governs the IFSO Scheme, monitors its operations and approves the budget.

IFSO & Staff

The IFSO is appointed by the IFSO Commission.  The IFSO team have legal and dispute resolution skills. They can offer a range of solutions to consumers and Participants to assist in resolving complaints.

J003358 ISO Flow diagrams 06b