Complaints

If you have an issue about insurance, loans or credit, superannuation, a financial adviser, investments or other financial services the IFSO Scheme may be able to help resolve it.

The IFSO Scheme can consider your complaint if it is about a Participant of the IFSO Scheme. 

If you have a problem with your insurance or financial services provider: 

  1. Read your contract, policy or disclosure statement
  2. Gather any extra information to help you
  3. Make a complaint to your provider
  4. Make a complaint to the IFSO Scheme

 

Contact the IFSO Scheme any time for assistance.

Ph: 0800 888 202
Email info@ifso.nz