Complaint data

Complaint Summary 2015

The ISO Scheme dealt with 254 investigated complaints, and responded to 3,057 complaint enquiries.Summary Text NoLineWithbackground RecievedOutcomesChart WhiteBackground

Payments to consumers
In the year ended 30 June 2015, $2,613,410 was paid by Participants to consumers who had their complaints considered by the ISO Scheme.

(This does not include weekly disability benefit payments under income protection, superannuation or life policies).

Timeliness
The average time to close the 254 complaints was 88.89 days (down from 91.28 last year), from the date we received the Participant’s file through to closure.

Canterbury earthquakes
Since 2010, more than 1,570 Canterbury earthquake complaint enquiries and over 140 complaints have been dealt with by the ISO Scheme.