Service complaints about the IFSO Scheme

We welcome feedback on our service. If you are dissatisfied with any aspect of our service or our process we want you to tell us. This will help us identify any problems, so we can try to resolve them.

The IFSO Scheme is committed to the resolution of complaints generally. That is why we have set up an internal complaints process to deal with complaints about our service or our process. Please use this form, or contact us with your issue.

Please note that the internal complaints process looks only at the service we have provided to you, and not the decision made about your complaint.