Articles & Interviews

Fair Go: Life Insurance 'So you think you're insured'

Fair Go: Travel Insurance ‘So you think you’re insured’

Fair Go: Contents Insurance ‘So you think you’re insured’

Vehicle insurance - issues to look out for

Canterbury earthquake repair issues increasing 

No insurance cover for "invited" guests 

Policy lapses cause heartache

Insurance excess still surprises consumers

Non-disclosure ruins lives

House insurance - do you have enough cover?

Insurance - read the fine print

Summer holidays - think before you go, common insurance traps

Earthquake: insurance

Earthquake: insurance

Earthquake: IFSO Scheme working remotely

Insurance - common exclusions

Credit card travel insurance - what to watch for

Meth contamination & property owners

Fair Go "Home Sweet Homeowner" featuring Karen Stevens, Insurance & Financial Services Ombudsman

Pet damage - insurance claims

Insurance excesses

Jewellery insurance 'fishhooks'

IFSO Annual Report - Canterbury complaints

IFSO Annual Report - financial adviser complaints

IFSO Annual Report 2016

Car insurance

Gradual damage

Broker: training, professional development with IFSO Scheme

Make travel insurance a priority

Theft from cars an insurance wake up call

Life insurance and suicide

Spike in insurance complaints

Top reasons insurance claims are declined

Stay safe and insured over Easter

"Unusual" insurance claims

Financial Advisers can learn from the mistakes of others

Ensure you are insured during the festive season

Stay safe and insured during the holidays

Twelve tips on insurance policies at Christmas

Travel insurance tips

Five minutes with Karen Stevens: Insurance Business Online

Lock it or lose it - reasonable care 

Vehicle insurance - message for parents 

Funeral insurance 

ISO Scheme Annual Report - financial adviser complaints

ISO Scheme Annual Report - Interest magazine

Confess to insurers or distress later

LISTEN: Radio NZ Nine to Noon interview on non-disclosure April 30 2015

Law change required for non-disclosure

ISO supports non-disclosure law change

Vehicle insurance

ISO on jewellery insurance

ISO resolving more complaints since 1998

Insurance & Savings complaints rise

Financial adviser complaints can be avoided, says Insurance & Savings Ombudsman

Balance is key for Insurance & Savings Ombudsman, Karen Stevens

Insurers brace for floods

WATCH: Insurance & Savings Ombudsman Karen Stevens on Fair Go 

Response team deals with 1300 post-quake claims

Keeping Premiums on the Level

Turning Complainants into customers

Ombudsman's team just for Christchurch

Ombudsman steps up involvement as queries surge

Insurance Disputes - Where do you turn?