Insurance & Financial Services Ombudsman
With a background in law and alternative dispute resolution, Karen was appointed as the Insurance & Financial Services Ombudsman in 1998. She is a qualified arbitrator and mediator, with her most recent qualification being a Masters in law from LaTrobe University in Melbourne, majoring in conflict resolution.
Karen is a member of the Australian and New Zealand Ombudsman Association (ANZOA), the peak body for Ombudsmen in Australia and New Zealand.
Karen and Deputy Ombudsman Louise Peters lead a team of Case Managers, with expertise in dispute resolution, law and the financial services industry. Alongside the Case Managers, there are dedicated first contact staff, a membership team, and communications manager.