Complaints the IFSO Scheme can consider

We can investigate complaints about a Participant of our Scheme relating to:

  • house, contents, vehicle, travel, health, income protection and life insurance; superannuation; investments; financial advice or planning (including brokers); loans and credit; and any other financial services provided by a Participant.
  • breaches of contract, statutory obligations, industry codes¬†
  • complaints by small businesses

We cannot investigate complaints about:

  • amounts in dispute over $200,000, or $1500 per week for a product that provides regular payments
  • awards of damages
  • third party or uninsured losses
  • financial service providers' commercial decisions, including: returns, premiums, charges, excesses, and¬†underwriting decisions
  • complaints which are, or have been, the subject of proceedings in another forum e.g. a decision has already been made in the courts or that have been settled in mediation
  • a financial service provider which is not a member of the IFSO Scheme