IFSO Scheme Participants

We're delighted you have chosen the IFSO Scheme as your dispute resolution provider. You have made the right choice.

If you would like to join the IFSO Scheme, please contact us for help with completing online applications. If you would like to renew or amend your membership details please also contact us. 

Contact: membership@ifso.nz Phone: 0800 888 202

Access to online applications and updates is temporarily unavailable while we migrate to a new system. We apologise for any inconvenience.  

The IFSO Scheme is an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. 

The Act requires all financial service providers to be registered on the Financial Service Providers Register (FSPR); and to belong to an approved dispute resolution scheme.

Login to the Participant area for information, guidance and professional development opportunities.

Resources available include:

  • IFSO Webinars and template documents to help you set up your complaints process
  • Upcoming training events
  • Participant e-news
  • Kaikoura industry insight 

If you can't find the answer you're looking for, please contact our membership team: ph 0800 888 202 or email: membership@ifso.nz