Articles & Interviews
Adviser complaints - IFSO Annual Report
Rise in complaints - IFSO Annual Report
Christchurch earthquake complaints - IFSO Annual Report
Insurance complaints continue to rise
Money week tips - Read, ask, disclose
Insurance law review - what will it cover?
Insurance and apartments
Car insurance pitfalls
How to avoid an expensive insurance accident
How your genes can affect insurance
Canterbury quake repairs
Car insurance
Fair Go - so you think you're insured
Vehicle insurance - issues to look out for
Canterbury earthquake repair issues increasing
No insurance cover for "invited" guests
Insurance excess still surprises consumers
House insurance - do you have enough cover?
Insurance - read the fine print
Summer holidays - think before you go, common insurance traps
Earthquake: IFSO Scheme working remotely
Credit card travel insurance - what to watch for
Meth contamination & property owners
Fair Go "Home Sweet Homeowner" featuring Karen Stevens, Insurance & Financial Services Ombudsman
Jewellery insurance 'fishhooks'
IFSO Annual Report - Canterbury complaints
IFSO Annual Report - financial adviser complaints
Broker: training, professional development with IFSO Scheme
Make travel insurance a priority
Theft from cars an insurance wake up call
Top reasons insurance claims are declined
Stay safe and insured over Easter
Financial Advisers can learn from the mistakes of others
Ensure you are insured during the festive season
Stay safe and insured during the holidays
Twelve tips on insurance policies at Christmas
Five minutes with Karen Stevens: Insurance Business Online
Lock it or lose it - reasonable care
Vehicle insurance - message for parents
ISO Scheme Annual Report - financial adviser complaints
ISO Scheme Annual Report - Interest magazine
Confess to insurers or distress later
LISTEN: Radio NZ Nine to Noon interview on non-disclosure April 30 2015
Law change required for non-disclosure
ISO supports non-disclosure law change
ISO resolving more complaints since 1998
Insurance & Savings complaints rise
Financial adviser complaints can be avoided, says Insurance & Savings Ombudsman
Balance is key for Insurance & Savings Ombudsman, Karen Stevens
WATCH: Insurance & Savings Ombudsman Karen Stevens on Fair Go
Response team deals with 1300 post-quake claims
Turning Complainants into customers
Ombudsman's team just for Christchurch