How we can help
We all know things can and do go wrong. The IFSO Scheme is a disputes resolution service, here to help with unresolved problems between you and your financial service provider (a financial service provider is an insurer, credit provider, finance company, financial adviser or KiwiSaver).
The IFSO Scheme uses the New Zealand Relay Service, which is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
We can also arrange an interpreter by telephone and have information available about the IFSO Scheme on our website in 7 languages below.