Insurance & Financial Services Ombudsman Scheme
We resolve complaints about insurance and financial services.
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
The IFSO Scheme uses the New Zealand Relay Service, which is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
We can also arrange an interpreter by telephone and have information available about the IFSO Scheme on our website in 7 languages below.
Search for IFSO Scheme Participants: insurers and financial service providers
Register here to become a Participant of the IFSO Scheme
Access the complaint database, resources, data, toolkits, webinars and the Participant Portal
Mud, silt and sewage have been left behind in Nelson and Marlborough homes after a deluge of rain brought flooding and slips. But, if you're allowed back home, how do you clean it up? Here's what you need to know:
A Kiwi holidaymaker landed with a $28,000 hospital bill after contracting Covid-19 in India thought his insurance would cover him because "Asia" was in the word "Australasia".
But his insurer said the term Australasia was only broadly applicable to treatment in Australia and New Zealand.
The Insurance & Financial Services Ombudsman Scheme (IFSO) isn’t in the business of detecting, reporting and reducing insurance fraud; that is the job of the Insurance Fraud Bureau New Zealand (IFB) and insurers. However, IFSO does encounter insurance complaints where fraud and the separate issue of non-disclosure are factors. Read on to find out the difference between them.
The new Insurance Contracts Bill intends to update and consolidate the country’s existing insurance laws. Of the reforms, “the big one” for the IFSO Scheme relates to the issue of non-disclosure.