Insurance & Financial Services Ombudsman Scheme
We resolve complaints about insurance and financial services.
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
The IFSO Scheme uses the New Zealand Relay Service, which is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
We can also arrange an interpreter by telephone and have information available about the IFSO Scheme on our website in 7 languages below.
Search for IFSO Scheme Participants: insurers and financial service providers
Register here to become a Participant of the IFSO Scheme
Access the complaint database, resources, data, toolkits, webinars and the Participant Portal
Enquiries to the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) have broken records for three months in a row, due to the knock-on effects of the Auckland floods and Cyclone Gabrielle.
The Government has announced a buyout and protection plan for cyclone and flood affected properties, and Hawkes Bay property owners have been informed which category their homes fall into.
When a Waihi woman accidentally flooded her kitchen last year, she didn't expect her insurer to only replace the damaged sections of her benchtop and cupboards.
The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) is currently getting a high number of enquiries about delays in insurance claims after the Auckland floods and Cyclone Gabrielle.