Insurance & Financial Services Ombudsman Scheme
We resolve complaints about insurance and financial services.
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
The IFSO Scheme uses the New Zealand Relay Service, which is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
We can also arrange an interpreter by telephone and have information available about the IFSO Scheme on our website in 7 languages below.
Search for IFSO Scheme Participants: insurers and financial service providers
Register here to become a Participant of the IFSO Scheme
Access the complaint database, resources, data, toolkits, webinars and the Participant Portal
A man who tried to claim pregnancy care on his health insurance policy has had his complaint about the insurer turned down by the Insurance and Financial Services Ombudsman Scheme.
Vehicle complaints make up 23 percent of all complaints received by the Insurance & Financial Services Ombudsman's Scheme.
A lender has written off a man’s "unaffordable" car loan and repaid interest and fees after a financial mentor went into bat for him.
An Auckland homeowner says the scope of works from her insurer to repair her flood damaged house underestimates the work needed.