Insurance & Financial Services Ombudsman Scheme
We resolve complaints about insurance and financial services.
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
Cyclone Gabrielle has caused havoc around the North Island. Flooding, landslips, gale force winds and displacement of communities have resulted in the Government declaring a National State of Emergency at 8.43 AM on Tuesday, 14 February 2023. This is an unprecedented weather event and is likely to give rise to many thousands of insurance claims.
6 IMPORTANT THINGS YOU NEED TO KNOW IF YOU HAVE INSURANCE:
Check out our webpage - Natural disasters - after the event
The IFSO Scheme uses the New Zealand Relay Service, which is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
We can also arrange an interpreter by telephone and have information available about the IFSO Scheme on our website in 7 languages below.
Search for IFSO Scheme Participants: insurers and financial service providers
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Access the complaint database, resources, data, toolkits, webinars and the Participant Portal
Almost a week after record-setting rainfalls hit Auckland, the city remains under a state of emergency. With high saturation levels and the weather system on its way back, MetService has put eastern areas of Auckland under a heavy rain watch from 11pm Thursday Feb 2 until 11am Friday Feb 3 2023.
Make sure you read our media release to prepare for your insurance claims.
Mud, silt and sewage have been left behind in Nelson and Marlborough homes after a deluge of rain brought flooding and slips. But, if you're allowed back home, how do you clean it up? Here's what you need to know:
A Kiwi holidaymaker landed with a $28,000 hospital bill after contracting Covid-19 in India thought his insurance would cover him because "Asia" was in the word "Australasia".
But his insurer said the term Australasia was only broadly applicable to treatment in Australia and New Zealand.
The Insurance & Financial Services Ombudsman Scheme (IFSO) isn’t in the business of detecting, reporting and reducing insurance fraud; that is the job of the Insurance Fraud Bureau New Zealand (IFB) and insurers. However, IFSO does encounter insurance complaints where fraud and the separate issue of non-disclosure are factors. Read on to find out the difference between them.