The IFSO Scheme office will close at 5pm Friday 22 December 2023, and reopen at 9am on Monday 15 January 2024.
Our service is independent, fair and free for consumers.
Call us on 0800 888 202
We all know things can and do go wrong. The IFSO Scheme is a disputes resolution service, here to help with unresolved problems between you and your financial service provider (a financial service provider is an insurer, credit provider, finance company, financial adviser or KiwiSaver).
The IFSO Scheme uses the New Zealand Relay Service, which is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.
We can also arrange an interpreter by telephone and have information available about the IFSO Scheme on our website in 7 languages below.
“I was stunned when I heard from the IFSO Scheme so quickly after making my complaint and was ultimately incredibly impressed with the advice provided.”
“The person I spoke to was very friendly and helpful in what to do about the issue I had.”
- Consumer feedback
Search for IFSO Scheme Participants: insurers and financial service providers
Register here to become a Participant of the IFSO Scheme
Access the complaint database, resources, data, toolkits, webinars and the Participant Portal
An insurer would potentially see a vacant home as being “a much higher risk”, says Karen Stevens.
Businesses are being warned their insurance may not cover them for losses resulting from online marketplace scams.
People should understand the terms and conditions of their insurance policies and be sure that they are adequately and appropriately insured to avoid disputes and disappointments when their claims are processed.
A man who tried to claim pregnancy care on his health insurance policy has had his complaint about the insurer turned down by the Insurance and Financial Services Ombudsman Scheme.
