Insurance & Financial Services Ombudsman Scheme
We resolve complaints about insurance and financial services.
Our service is free and independent.
Call us on 0800 888 202
Our service is free and independent.
Call us on 0800 888 202
Search for IFSO Scheme Participants: insurers and financial service providers
Register here to become a Participant of the IFSO Scheme
Access the complaint database, resources, data, toolkits, webinars and the Membership Portal
On Monday, 17 November, the FMA and Financial Advice NZ will launch a full licensing application guide for Advisers. The guide will cover licensing standards across seven conditions including record keeping and internal complaints processes.
Story from Good Returns: 12 November, 2020
In the aftermath of devastating flooding and landslips, we urge Napier residents to take care at home and on the road, photograph the damage, and contact your insurer before you clean up.
Photo from Newshub: 11 November, 2020
The CCCFA sets out lender responsibilities for consumer protection. When Charlie, who was terminally ill, couldn't repay a $43,000 loan, his ute was repossessed. The lender made mistakes, which displayed unfortunate conduct, particularly given Charlie’s vulnerabilities.
Story from Stuff: 10 October, 2020