Insurance & Financial Services Ombudsman Scheme
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News
Retirement Commissioner on financial vulnerability
A survey of New Zealanders undertaken during Level 4 showed 40% of households were at risk of hardship, and says Retirement Commissioner Jane Wrightson.
Take time before taking insurance relief
Think carefully before taking payment relief from personal insurance - ask about the consequences and find out about the options and assistance available first.
Story from Stuff: 21 May, 2020
$1.4 billion Kiwisaver panic
The exodus of panicked Kiwisavers who switched from growth into conservative funds in March as sharemarkets plunged. Many won't switch back.
Story from Stuff: 20 May, 2020
Naughty dogs and insurance claims
New Zealand's favourite dog breed - the labrador - is also the naughtiest according to Southern Cross Pet Insurance, which received $1.5 million lab-related claims last year.
Story from Insurance Business NZ: 18 May, 2020
Featured Case Studies
Check for exclusions and limitations. Travel exceeded 90-day limit on credit card
The credit card travel insurance policy had a 90-day limit. The watch was stolen on day 57 of the 100-day trip.
See the case summary
Check your policy exclusions. Don’t ever leave your bags unattended in public places
Raj's bag, worth $13,000, was stolen at Zurich train station when he walked briefly to the rubbish bin.
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Tell your insurer your full medical history, even if it's old news.
When Rose arranged insurance, she didn’t mention her depression, skin, sinuses, spine, liver, cholesterol or ear issues.
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Provide medical details for everyone under the policy.
Dougal's insurer declined to pay for his daughter Sally’s adenotonsillectomy, because she'd had enlarged tonsils.
See the case summary