Insurance & Financial Services Ombudsman Scheme

We resolve complaints about insurance and financial services.

Our service is free and independent.

Call us on 0800 888 202

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Retirement Commissioner on financial vulnerability

A survey of New Zealanders undertaken during Level 4 showed 40% of households were at risk of hardship, and says Retirement Commissioner Jane Wrightson.

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Take time before taking insurance relief

Think carefully before taking payment relief from personal insurance - ask about the consequences and find out about the options and assistance available first.

Story from Stuff: 21 May, 2020

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$1.4 billion Kiwisaver panic

The exodus of panicked Kiwisavers who switched from growth into conservative funds in March as sharemarkets plunged. Many won't switch back.

Story from Stuff: 20 May, 2020

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Naughty dogs and insurance claims

New Zealand's favourite dog breed - the labrador - is also the naughtiest according to Southern Cross Pet Insurance, which received $1.5 million lab-related claims last year.

Story from Insurance Business NZ: 18 May, 2020

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Featured Case Studies

Swiss watch swiped in Spain image
Check for exclusions and limitations. Travel exceeded 90-day limit on credit card
The credit card travel insurance policy had a 90-day limit. The watch was stolen on day 57 of the 100-day trip.
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The great train station robbery image
Check your policy exclusions. Don’t ever leave your bags unattended in public places
Raj's bag, worth $13,000, was stolen at Zurich train station when he walked briefly to the rubbish bin.
See the case summary
Full medical history needed image
Tell your insurer your full medical history, even if it's old news.
When Rose arranged insurance, she didn’t mention her depression, skin, sinuses, spine, liver, cholesterol or ear issues.
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Excluding tonsils, not adenoids image
Provide medical details for everyone under the policy.
Dougal's insurer declined to pay for his daughter Sally’s adenotonsillectomy, because she'd had enlarged tonsils.
See the case summary