Insurance & Financial Services Ombudsman Scheme
We resolve complaints about insurance and financial services.
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News
MBIE seeks input into Review of Approved Dispute Resolution Scheme Rules
MBIE are seeking public input into problems and proposed options to address jurisdictional inconsistencies between approved dispute resolution scheme rules.
Fit and Proper Person Certification starts 1 October 2021
Under the Credit Contracts and Consumer Finance Act 2003 a Fit and Proper Person register is being introduced.
FMA Financial Adviser licensing guide
On Monday, 17 November, the FMA and Financial Advice NZ will launch a full licensing application guide for Advisers. The guide will cover licensing standards across seven conditions including record keeping and internal complaints processes.
Story from Good Returns: 12 November, 2020
Featured Case Studies
An excess is paid when claims are accepted. If there is more than one event, more than one excess can be applied.
Viv’s claim, for carpet damaged by dog vomit and diarrhoea, was accepted. But three policy excesses were applied.
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Check your exclusions. Most travel policies exclude global pandemics.
Barry cancelled his Bali trip due to Covid-19. His insurance claim was declined due to the pandemic exclusion.
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Check for exclusions and limitations. Travel exceeded 90-day limit on credit card
The credit card travel insurance policy had a 90-day limit. The watch was stolen on day 57 of the 100-day trip.
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Your full medical history must be disclosed when you apply for insurance.
Jin had life and trauma insurance. After his stage 4 colon cancer diagnosis at age 31, he made a claim.
See the case summary