Media Releases
See IFSO Scheme media releases with updates on industry issues and complaints.
See IFSO Scheme media releases with updates on industry issues and complaints.
A woman’s claim for flood-damaged household contents was declined after inconsistencies were found in the information provided to the insurer.
With red wind warnings in force across much of the country today, the IFSO Scheme is urging people to prioritise safety first and take the right steps for their insurance in the hours and days ahead.
A recent case from the 2025 Annual Report highlights the importance of understanding policy conditions and taking reasonable care with valuable items.
The IFSO Scheme is celebrating 30 years of service to consumers and small businesses in New Zealand since 1995.
The IFSO Scheme is reminding insurers to prioritise support for people in vulnerable circumstances.
The IFSO Scheme has accepted a record number of 600 disputes for investigation in the past year.
The IFSO Scheme is urging homeowners and tenants to be cautious when cleaning up and to take the right steps to support their insurance claims.
The IFSO Scheme is reminding consumers that honesty is essential when making an insurance claim.
The IFSO Scheme is reminding homeowners to take the right steps in the aftermath of the severe weather, to avoid issues with their insurance later on.
A recent investigation by the IFSO Scheme found that a lender failed to make sufficient inquiries before approving a $35,000 loan to a 70-year-old borrower, leading to financial hardship.