Media Releases

The IFSO Scheme is reminding homeowners to take the right steps in the aftermath of the severe weather, to avoid issues with their insurance later on.

A recent investigation by the IFSO Scheme found that a lender failed to make sufficient inquiries before approving a $35,000 loan to a 70-year-old borrower, leading to financial hardship.

The IFSO Scheme is warning travellers to check visa requirements and travel documents carefully after seeing a number of travel insurance claims declined due to missing entry visas or incorrect details. 

The Insurance & Financial Services Ombudsman Scheme has some tips to help Kiwis keep their summer adventures stress-free and fully insured. 

The IFSO Scheme welcomes the changes introduced by the Contracts of Insurance Act 2024.

In a recent case investigated by the IFSO Scheme, a woman provided evidence that her insurer hadn’t properly estimated the cost of repairs required for her house. 

The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) is reminding consumers that insurance doesn't cover absolutely everything.

An update on recent developments regarding the proposed merger between the Insurance & Financial Ombudsman Scheme (IFSO Scheme) with Financial Services Complaints Ltd (FSCL).

The IFSO Scheme has investigated the highest number of complaints in its almost 30-year history, with a total of 479 complaints received for investigation in the year from 1 July 2023 – 30 June 2024.

For money month this year, the IFSO Scheme is highlighting the issue of unsuitable lending, where consumers are given higher loans than they need.