See updates and articles from a range of publications about insurance and financial services, including industry updates and consumer tips.

Car insurance customers warned to be aware of sudden value drops

Vehicle complaints make up 23 percent of all complaints received by the Insurance & Financial Services Ombudsman's Scheme.

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Lender writes off "unaffordable" $14,000 car loan, repays fees and interest

A lender has written off a man’s "unaffordable" car loan and repaid interest and fees after a financial mentor went into bat for him.

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Flood-hit homeowners urged to ensure all repairs included in insurance payouts

An Auckland homeowner says the scope of works from her insurer to repair her flood damaged house underestimates the work needed.

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Insurance customers in flood repair limbo

An insurer is making changes to its systems after customers were left up to five months without a claims update following a series of natural disasters earlier this year.

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Complaint Response and Management course proving popular

Since launching in March this year, the Massey University short course in Complaint Response and Management has proven popular, with 78 people currently enrolled.

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Insurance delays drive record enquiries

Enquiries to the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) have broken records for three months in a row, due to the knock-on effects of the Auckland floods and Cyclone Gabrielle.

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Buyout and protection plan announced

The Government has announced a buyout and protection plan for cyclone and flood affected properties, and Hawkes Bay property owners have been informed which category their homes fall into.

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Woman worried kitchen repair may be patch up job

When a Waihi woman accidentally flooded her kitchen last year, she didn't expect her insurer to only replace the damaged sections of her benchtop and cupboards.

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Insurance delays frustrating customers

The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) is currently getting a high number of enquiries about delays in insurance claims after the Auckland floods and Cyclone Gabrielle.

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'Saturated' Auckland warned of more heavy rain, thunderstorms

Almost a week after record-setting rainfalls hit Auckland, the city remains under a state of emergency. With high saturation levels and the weather system on its way back, MetService has put eastern areas of Auckland under a heavy rain watch from 11pm Thursday Feb 2 until 11am Friday Feb 3 2023.

Make sure you read our media release to prepare for your insurance claims.

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Flood Claim Tips

Mud, silt and sewage have been left behind in Nelson and Marlborough homes after a deluge of rain brought flooding and slips. But, if you're allowed back home, how do you clean it up? Here's what you need to know:

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The word Asia is in Australasia

A Kiwi holidaymaker landed with a $28,000 hospital bill after contracting Covid-19 in India thought his insurance would cover him because "Asia" was in the word "Australasia".

But his insurer said the term Australasia was only broadly applicable to treatment in Australia and New Zealand.

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