Case Studies

Summarised case studies of all complaints resolved by the IFSO Scheme are available as a resource for consumers and the financial services industry. Participants and their customers are referred to anonymously, and details may be amended or omitted to ensure confidentiality.

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Search Tips

  1. Use "quotation marks" to find the exact match of the search term or phrase, e.g. "scope of works” “pre-existing conditions”.
  2. Use and to find matches for all the search terms, e.g. “Financial Adviser” and “Consumer Guarantees Act”.
  3. Use or to find cases with at least one search term, e.g. “credit card” or “travel insurance” will find cases containing credit card or travel insurance or both.
  4. Use and not to restrict your search, e.g. non-disclosure and not health will exclude health insurance cases relating to non-disclosure.
  5. Use (parentheses) to group search terms, e.g. “Canterbury earthquake” and (“temporary accommodation” or “cash settlement”)
  6. Use "YEAR: XXXX" e.g. “gradual damage” and "YEAR: 2008" will find gradual damage cases from 2008 only.