Fair and reasonable conduct guide
Learn how the IFSO Scheme approaches fairness when resolving complaints. This guide offers practical examples of what we consider fair and reasonable under our Terms of Reference.
Guide to compensation
This guide outlines how we approach compensation, with examples of how we assess what’s needed to put things right based on the facts of each complaint.
Remedies for irresponsible lending guide
This guide explains the approach we take when deciding what should happen if people have been given unaffordable or unsuitable loans.