Make an Enquiry or Complaint

Please fill in this form to make an enquiry or complaint about your insurer or financial service provider.

For help completing this form, please call us on 0800 888 202 or watch our 3-minute video on how to fill out the online complaint form. For more information about making an enquiry or complaint, read this webpage.

After you submit your enquiry or complaint, we will contact you to discuss the next steps. Please check your junk or spam email folder as our emails often end up there. To ensure you don’t miss future messages, add info@ifso.nz to your safe sender list.

Make an Enquiry or Complaint

First Name

Last Name

Phone

Address

Who is your complaint about?

Please tell us the name of the business or individual.

Your customer reference number

Have you already made a complaint to them?

Tick this box if you've contacted them about this issue before

Would you like us to send your complaint to them?

Tick this box if you'd like us to send your completed complaint form to them. They'll get a chance to contact you and try to resolve the issue directly, which is the first step in our process. Even if you've already made a complaint to them, ticking this box helps us follow up and check what's happening with it. Read more about our process here.

What is your complaint about?

What solution are you looking for?

Who are you making the complaint for?

Please add any supporting documents here (limited to one document).

Please send any additional supporting documents to the IFSO Scheme at: info@ifso.nz

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