Make a Complaint

Please fill in this form to make a complaint about your insurer or financial service provider. After you submit your complaint, we'll email you a copy of the information you provide so you have a record, and we'll also keep a record of it.

For help completing this form, please call us on 0800 888 202

Watch our 3-minute video on using the IFSO Scheme Online Complaint Form

Make a complaint

Please send any additional supporting documents to the IFSO Scheme at: info@ifso.nz

Help filling out the Online Complaints Form

Watch our 3-minute video IFSO Scheme Online Complaint Form. If you would like assistance or are unsure how to fill in this online form, just call us on 0800 888 202