Make an Enquiry or Complaint

Please fill in this form to make an enquiry or complaint about your insurer or financial service provider. After you submit your enquiry or complaint, we'll email you a copy of the information you provide so you have a record, and we'll also keep a record of it.

For help completing this form, please call us on 0800 888 202

Watch our 3-minute video on using the IFSO Scheme Online Enquiry/Complaint Form

Make an Enquiry or Complaint

First Name

Last Name

Email

Phone

Address

What business or individual is your complaint about?

Have you made a complaint to them?

Your customer reference number

What is your complaint about?

What solution are you looking for?

Who are you making the complaint for?

Please send my complaint to my financial service provider for me.

Please add any supporting documents here (limited to one document).

Please send any additional supporting documents to the IFSO Scheme at: info@ifso.nz

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Help filling out the Online Enquiry/Complaints Form

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If you would like assistance or are unsure how to fill in this online form, just call us on 0800 888 202

Watch our 3-minute video IFSO Scheme Online Enquiry/Complaint Form.