Complaints
We can help by answering your question, investigating your complaint, or guiding you in the right direction.
We can help by answering your question, investigating your complaint, or guiding you in the right direction.
The IFSO Scheme resolves complaints about insurance, superannuation, investments, financial advice, loans and credit, foreign exchange & money transfer services our Participants provide. Our service is free and independent, and our process is fair, transparent and impartial. It is entirely confidential.
Contact us: 0800 888 202 info@ifso.nz
The IFSO Scheme's Privacy Policy ensures all personal information is managed in accordance with the Privacy Act 2020.
If you have made a complaint to the IFSO Scheme we will collect personal information from you to assist the full and fair investigation of complaints. We can also collect information from your insurer, financial service provider or a third party if you authorise us to do so.
The IFSO Scheme can only consider complaints about Participants of the IFSO Scheme. Check if your insurer or financial service provider is a Participant by searching here.
We welcome feedback on our service. If you are dissatisfied with any aspect of our service or process, we want you to tell us. You can use this form, or contact us with your issue.