Contact Us

We’re here to help answer your question, look at your complaint, or guide you in the right direction.

Make an enquiry or complaint

Freephone: 0800 888 202
Telephone: 04 499 7612
Our office hours are 8.30am to 5.00pm Monday to Friday.
Post: Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143
Physical: Insurance & Financial Services Ombudsman Scheme
Level 2, Solnet House
70 The Terrace
Wellington 6143
Fax 04 499 7614

If you have limited English, we can arrange an interpreter by telephone.

If you are hearing or sight impaired, the IFSO Scheme uses the NZ Relay Service.

We have information available about the IFSO Scheme in 7 languages: