Lending based on uncertain overtime and incorrect expenses

A financial mentor was able to help Jake get all the interest and fees on his loan refunded.
Lending financial mentor Loans & Credit affordability

Faulty repairs after the Christchurch earthquakes saw Amy make two complaints to the IFSO Scheme.
temporary accommodation House and Contents Insurance Natural Disasters

Stolen goods lead to more losses

A company discovered an employee had stolen company property, including property owned by their clie...
theft consequential loss

Pre-existing damage?

Mr S made a claim for water damage to his house, which occurred when his washing machine overflowed ...
flood washing machine gradual damage sudden damage

No tick, no payment

Ms B was surprised when, after refinancing a loan, her adviser sent her an invoice for a “cancellati...
clawback fee home loan Financial Advisers financial adviser cancellation

“So, no” response leads to complaint

When, because of travel restrictions, a woman asked her insurer if she was covered for the cost of h...
Travel Insurance Covid fire and general

Mr and Mrs J had English as a second language, it was unclear if the refinancing and additional loan...
affordability financial mentor Loans & Credit

Grieving son duped on Trade Me

Mr P listed a motorhome on Trade Me, and it was purchased for $35,000 using the “Buy now” function. ...
Scam Trade me Motor vehicle fraud

Ms B had health insurance while she was studying in New Zealand. She was diagnosed with a significan...
Health Insurance mental health

Ombudsman finds that claim statement was not “complete and correct”

Consumers must always tell the truth. If they don’t, they might find that they are not covered when ...

Loss of rental during lockdown

COVID lockdown loss

A landlord complained that the Covid-19 lockdown caused a loss of rental.
Covid

Man with Indian hospital bill argues “Australasia” must include “Asia”

A man complained to the IFSO Scheme when his claim for medical expenses in India were declined. He s...
Health Insurance Travel Insurance medical Covid

Case Studies