Case Studies

The following case summaries highlight common issues and consumer tips. Cases can be filtered by subject below and names have been changed to protect confidentiality. Access to the full case study database is available for IFSO Scheme Participants in the Participant Area.

Showing all flood case studies

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Pre-existing damage?

Mr S made a claim for water damage to his house, which occurred when his washing machine overflowed ...
flood washing machine gradual damage sudden damage

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Stress after the storm

Independent evidence can help to progress insurance claims.

After a claim for flooding and storm damage was accepted, issues and delays continued for a stressful year.
House and Contents Insurance temporary accommodation flood

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Flood damage, no proof of loss

After a flood, document the damage. Take photos or videos for evidence.

Clare’s carpet and computer were damaged when her house was flooded, but she had no evidence.
Natural Disasters flood

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