Case Studies

The following case summaries highlight common issues and consumer tips. Cases can be filtered by subject below and names have been changed to protect confidentiality. Access to the full case study database is available for IFSO Scheme Participants in the Participant Area.

Showing all fire and general case studies

Show all cases
Words debated following landslip image
Lee said a heavy rain event was the underlying cause of the damage, not the landslip.
fire and general Natural Disasters
See the case summary
“So, no” response leads to complaint image
When, because of travel restrictions, a woman asked her insurer if she was covered for the cost of h...
Travel Insurance Covid fire and general
See the case summary