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Travel and travel insurance soaring as Kiwis take to the skies again.

With travel tickets and policies surging, here's a closer look at travel insurance - and the new Covid-19-related cover, with Insurance and Financial Services Ombudsman, Karen Stevens.

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Man complains 'Asia' is part of 'Australasia'

A man complained to the IFSO Scheme when his claim for medical expenses in India were declined. He said he was covered because his policy covered 'Australasia', which has the word 'Asia' in it.

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The Insurance & Financial Services Ombudsman, Karen Stevens, warns travellers to check their travel insurance

The IFSO Karen Stevens talks to Stuff's Rob Stock about travel insurance, and what you are - and what you're not - insured for.

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The IFSO Scheme's Karen Stevens delivers flooding advice

With torrential rain across Auckland and Northland causing flooding, Insurance and Financial Services Ombudsman (IFSO Scheme), Karen Stevens, discusses what to do to avoid more heartache.

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New lending rules to be eased

The government has moved to change new lending rules blamed for causing creditworthy borrowers being refused loans and causing a credit crunch.

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"Unfair" insurance laws set to change

Insurance and Financial Services Ombudsman, Karen Stevens, said the move comes nearly 25 years after reform of punitive non-disclosure laws was first recommended by the Law Commission to protect consumers.

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Hit to pocket when pre-holiday illness strikes

The list of most expensive domestic claims from New Zealand’s leading travel insurer is a reminder to purchase travel insurance as soon as a trip is booked - the highest claims came from customers who hadn’t yet packed their bags.

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West Auckland flooding victims disappointed by insurance company dealings

TVNZ Fair Go reporter Alistar Kata on recent West Auckland flood victims' experience with their insurance claim. Karen Stevens Insurance and Financial Services Ombudsman says any evidence for damage and loss is going to help your claim.

Published 27 September 2021

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Consumers lack rights awareness

One-third of people are unaware of crucial legislation affecting lenders and borrowers, the Ministry of Business, Innovation and Employment (MBIE) reveals:

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Many kiwis don't understand - or have no interest in reading, their insurance.

Research commissioned by ICNZ of 1000 Kiwis shows just over half (54%) know what their insurance covers them for.

- Newshub, photos provided by AA Insurance

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Widow battles insurer for funeral payout

A widow contacted the IFSO Scheme for expertise when her insurer stalled on funeral payout.

-Stuff Jane Matthews July 29 2021

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'Finfluencer' guide announced

The Financial Markets Authority (FMA) - Te Mana Tātai Hokohoko - has released a guide to talking about money online following concerns some social media influencers and bloggers may be straying into regulated financial advice.

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