News

See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.

COVID-19: The IFSO Scheme is available

Please contact our free and independent service during this time. The IFSO Scheme team is working remotely and we welcome your questions, enquiries and complaints. Arohanui.

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NZ Govt website: Unite against COVID-19

All government COVID-19 updates can now be found in one place, including health, business, community and travel advice.

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Kiwis told avoid non-essential travel, return home from overseas

New Zealanders are advised to avoid all non-essential travel and return home from overseas. Contact your insurer but be prepared for travel insurance to be affected.

Story from Newshub: 18 March, 2020

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Coronavirus: spike in calls to the IFSO Scheme

People should check with their insurers and airlines before making, changing or cancelling their travel plans, insurance and financial services ombudsman Karen Stevens has warned.

Story from Stuff: 7 March, 2020

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Contact your airline, agent and insurer before changing travel plans

As COVID-19 (coronavirus) causes flight cancellations and travel bans, IFSO Karen Stevens urges Kiwis to consult their airline, travel agent, and insurer before they change their travel plans.

Story from Insurance Business NZ: 10 March, 2020

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Financial Adviser, Relationship Scam

A complaint against a financial adviser who facilitated withdrawals for a client caught by a relationship scammer has not been upheld by the IFSO Scheme.

Story from Good Returns: 9 March, 2020

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Coronavirus: travelling overseas?

Check: www.safetravel.govt.nz and check with your travel insurer, airline and/or travel agent to ask about your cover, and your options, if things change. For health and prevention guidance, see: www.health.govt.nz

Story from Newshub/NZ Herald: 2 March, 2020

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Advisers educating clients can help prevent complaints

Misunderstanding is the cause of many complaints. Insurance Broker Kirstin Bridges believes its up to advisers and the industry to make it right.

Story from Insurance Business Online: 26 February, 2020

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Winter is coming, chimneys need sweeping

Chimneys should be checked and swept regularly - dirty chimneys can start house fires.

Story from Stuff: 24 February, 2020

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Strange pet insurance claims

We can't predict pet hazards. From swimming pools to pin cushions to fishing lines, 10 strange pet insurance claims revealed.

Story from Newshub: 19 February, 2020

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Contents insurance not much 'stuff'?

Why it could be worth having contents insurance even if you don't own much.

Story from Stuff: 10 February, 2020

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How to avoid insurance hiccups

As we head away on holiday, Susan Edmunds takes us through some common mistakes, from IFSO Scheme complaints, and tips for a smooth insurance claim.

Story from Stuff: 28 December, 2019

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