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See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
New Zealanders still get caught out by a number of things in their insurance policies that can mean they are not covered – or not for as much as they expected.
An insurance company that tried to turn down a claim for a burglary because the house had a window open has been told it should pay.
An insurer would potentially see a vacant home as being “a much higher risk”, says Karen Stevens.
Businesses are being warned their insurance may not cover them for losses resulting from online marketplace scams.
People should understand the terms and conditions of their insurance policies and be sure that they are adequately and appropriately insured to avoid disputes and disappointments when their claims are processed.
A man who tried to claim pregnancy care on his health insurance policy has had his complaint about the insurer turned down by the Insurance and Financial Services Ombudsman Scheme.
Vehicle complaints make up 23 percent of all complaints received by the Insurance & Financial Services Ombudsman's Scheme.
A lender has written off a man’s "unaffordable" car loan and repaid interest and fees after a financial mentor went into bat for him.
An Auckland homeowner says the scope of works from her insurer to repair her flood damaged house underestimates the work needed.
An insurer is making changes to its systems after customers were left up to five months without a claims update following a series of natural disasters earlier this year.
Since launching in March this year, the Massey University short course in Complaint Response and Management has proven popular, with 78 people currently enrolled.