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See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
The compensation limits on the four authorised disputes schemes, to which the public can take their grumbles about banks, insurers and other financial services companies, have been harmonised.
Most people are unaware that motorcycle cover in their travel insurance policies almost always has exclusions that render the cover worthless for a great deal of travellers.
The government has announced it will reform financial services and strengthen customer protections.
New Zealanders still get caught out by a number of things in their insurance policies that can mean they are not covered – or not for as much as they expected.
An insurance company that tried to turn down a claim for a burglary because the house had a window open has been told it should pay.
An insurer would potentially see a vacant home as being “a much higher risk”, says Karen Stevens.
Businesses are being warned their insurance may not cover them for losses resulting from online marketplace scams.
People should understand the terms and conditions of their insurance policies and be sure that they are adequately and appropriately insured to avoid disputes and disappointments when their claims are processed.
A man who tried to claim pregnancy care on his health insurance policy has had his complaint about the insurer turned down by the Insurance and Financial Services Ombudsman Scheme.
Vehicle complaints make up 23 percent of all complaints received by the Insurance & Financial Services Ombudsman's Scheme.
A lender has written off a man’s "unaffordable" car loan and repaid interest and fees after a financial mentor went into bat for him.