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Here are six common insurance fishhooks still catching people out

New Zealanders still get caught out by a number of things in their insurance policies that can mean they are not covered – or not for as much as they expected.

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Insurer told to pay claim for house burgled after window left open

An insurance company that tried to turn down a claim for a burglary because the house had a window open has been told it should pay.

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What to consider when buying a vacant home

An insurer would potentially see a vacant home as being “a much higher risk”, says Karen Stevens.

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Business owner loses $10,000 in Facebook Marketplace scam not covered by insurance

Businesses are being warned their insurance may not cover them for losses resulting from online marketplace scams.

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Inadequate and improper jewellery insurance adds to loss and grief

People should understand the terms and conditions of their insurance policies and be sure that they are adequately and appropriately insured to avoid disputes and disappointments when their claims are processed.

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Man's insurance claim for pregnancy care declined

A man who tried to claim pregnancy care on his health insurance policy has had his complaint about the insurer turned down by the Insurance and Financial Services Ombudsman Scheme.

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Car insurance customers warned to be aware of sudden value drops

Vehicle complaints make up 23 percent of all complaints received by the Insurance & Financial Services Ombudsman's Scheme.

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Lender writes off "unaffordable" $14,000 car loan, repays fees and interest

A lender has written off a man’s "unaffordable" car loan and repaid interest and fees after a financial mentor went into bat for him.

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Flood-hit homeowners urged to ensure all repairs included in insurance payouts

An Auckland homeowner says the scope of works from her insurer to repair her flood damaged house underestimates the work needed.

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Insurance customers in flood repair limbo

An insurer is making changes to its systems after customers were left up to five months without a claims update following a series of natural disasters earlier this year.

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Complaint Response and Management course proving popular

Since launching in March this year, the Massey University short course in Complaint Response and Management has proven popular, with 78 people currently enrolled.

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Insurance delays drive record enquiries

Enquiries to the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) have broken records for three months in a row, due to the knock-on effects of the Auckland floods and Cyclone Gabrielle.

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