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No insurance for man who skipped flight to make cruise

Concerned a flight would be cancelled and they’d miss their cruise, a couple decided instead to 10-hour train trip. Their claim for the cost was declined and they complained to the IFSO Scheme.

Story from Stuff: 12 September, 2019

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Financial adviser complaint

Last year, the IFSO Scheme received only three cases about financial advisers. In this case there was no evidence to show the adviser had misled their client.

Story from Good Returns: 4 September, 2019

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Karen Stevens on non-disclosure, RNZ

Over 24 years, the IFSO Scheme has dealt with hundreds of non-disclosure complaints. Law change is imminent and Tower is making changes already.

Listen to the Radio NZ interview with IFSO Karen Stevens: 10 July, 2019

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Man argues 'Asia' is part of Australasia in complaint to the IFSO Scheme
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