News
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
Why it could be worth having contents insurance even if you don't own much.
Story from Stuff: 10 February, 2020
As we head away on holiday, Susan Edmunds takes us through some common mistakes, from IFSO Scheme complaints, and tips for a smooth insurance claim.
Story from Stuff: 28 December, 2019
Proposed changes resulting from the insurance contract law review will place the onus on insurers to ask the right questions, rather than consumers to know what to disclose.
Story from NZ Herald: 4 December, 2019
Nobody likes to be on the receiving end of a complaint. But Insurance & Financial Services Ombudsman Karen Stevens encourages the industry to regard complaints as a learning opportunity.
Story from Insurance Business Online: 23 November, 2019
If the industry is serious about changing conduct and culture for better customer outcomes, complaints are a good place to start.
Story from Adviser Focus, 21 November, 2019
Insurance complaints can arise due to misunderstandings or unmet expectations. Gradual damage is a common complaint issue, highlighted in this case.
Story from Stuff: 7 November, 2019
Insurance provides cover for accidental and sudden (not gradual) damage. Gradual damage is a common insurance complaint.
Story from Insurance Business Online: 8 November, 2019
Stuff’s Susan Edmunds on how to avoid five common insurance mistakes: read, disclose, take care, don't break the law. Top tips and examples from IFSO Scheme complaints.
Story from Stuff: 7 October, 2019
Karen Stevens, Insurance & Financial Services Ombudsman, has voiced her support for the draft disclosure requirements released by the Government.
Story from RiskInfo NZ: October 22, 2019
Tell the truth - no lie is little when it comes to insurance. Insurance Business magazine on insurance fraud, with Tim Grafton, ICNZ, and Karen Stevens, IFSO.
Story from Insurance Business Online: 2 October, 2019
The car, the boat and the white powder. Not a standard example of a standard requirement: take care of your property. Having insurance doesn’t mean you’re automatically covered.
Story from Stuff: 25 September, 2019
From Vegas to Kuala Lumpa, wherever you are, it pays to be safe and to check your insurance policy before you might need it. Alcohol often plays a part in declined claims and subsequent complaints to the IFSO Scheme.
Story from Stuff: 22 September, 2019