See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.

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Naughty dogs and insurance claims

New Zealand's favourite dog breed - the labrador - is also the naughtiest according to Southern Cross Pet Insurance, which received $1.5 million lab-related claims last year.

Story from Insurance Business NZ: 18 May, 2020

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FMA expectations of insurers

The FMA has set out future expectations of insurers in response to COVID-19, including customer support around financial hardship and vulnerability, and premium refunds or reductions if claims ratios are lower than planned.

Story from Insurance Business NZ: 1 May 2020

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Support is available, says Financial Advice NZ

Katrina Shanks, Financial Advice NZ CEO, encourages Financial Advice businesses to find out about the support schemes available, for businesses and the community.

Story from Insurance Business NZ: 23 April, 2020

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General insurance support for customers

Deferring premium payments and changing policy terms and excesses to reduce premium levels are some of the measures in place to support customers. Contact your insurer to discuss.

Story from Insurance Business NZ: 21 April, 2020

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AA Insurance on hardship and premiums

Chris Curtain, AA Insurance CEO, about financial hardship, premium increase freezes, and potential future premium reductions for car insurance policy holders.

Story from Radio NZ: April 17, 2020

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Life insurer response to financial hardship

Graeme Lindsay, Strategy Financial Services, provides a summary of the support offered by various life insurers for customers experiencing financial hardship due to COVID-19.

Story from Good Returns: April 15, 2020

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General insurance response to financial hardship

If you are facing hardship, contact your insurer to discuss options to keep your insurance in place. The Insurance Council says insurers have processes in place to support people experiencing vulnerability or hardship due to COVID-19.

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Life insurer COVID19 response

Life insurers are asked about their approach to underwriting new insurance applications, and measures for customers facing financial stress, including premium waivers.

Story from RiskInfoNZ: April 7, 2020

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COVID-19 guidance for lenders and borrowers

Commerce Commission lender and borrower guidance includes: responsible lending principles, responding to borrowers in financial stress, and applying for changes to loans.

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Insurers up and running during lockdown

Insurance teams are working from home to provide their service during lockdown. They're asking customers to be patient and to get in touch online where possible as phone waiting times are long.

Story from Insurance Business Mag: 2 April, 2020

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Kiwisaver hardship withdrawals a last resort

If you're under financial stress, check out the Govt support package: or call the helpline: 0800 779 997 before applying for Kiwisaver hardship withdrawals, says the Retirement Commissioner.

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COVID-19: The IFSO Scheme is available

Please contact our free and independent service during this time. The IFSO Scheme team is working remotely and we welcome your questions, enquiries and complaints. Arohanui.

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