News
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
An Auckland homeowner says the scope of works from her insurer to repair her flood damaged house underestimates the work needed.
An insurer is making changes to its systems after customers were left up to five months without a claims update following a series of natural disasters earlier this year.
Since launching in March this year, the Massey University short course in Complaint Response and Management has proven popular, with 78 people currently enrolled.
Enquiries to the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) have broken records for three months in a row, due to the knock-on effects of the Auckland floods and Cyclone Gabrielle.
The Government has announced a buyout and protection plan for cyclone and flood affected properties, and Hawkes Bay property owners have been informed which category their homes fall into.
When a Waihi woman accidentally flooded her kitchen last year, she didn't expect her insurer to only replace the damaged sections of her benchtop and cupboards.
The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) is currently getting a high number of enquiries about delays in insurance claims after the Auckland floods and Cyclone Gabrielle.
Almost a week after record-setting rainfalls hit Auckland, the city remains under a state of emergency. With high saturation levels and the weather system on its way back, MetService has put eastern areas of Auckland under a heavy rain watch from 11pm Thursday Feb 2 until 11am Friday Feb 3 2023.
Make sure you read our media release to prepare for your insurance claims.
Mud, silt and sewage have been left behind in Nelson and Marlborough homes after a deluge of rain brought flooding and slips. But, if you're allowed back home, how do you clean it up? Here's what you need to know:
A Kiwi holidaymaker landed with a $28,000 hospital bill after contracting Covid-19 in India thought his insurance would cover him because "Asia" was in the word "Australasia".
But his insurer said the term Australasia was only broadly applicable to treatment in Australia and New Zealand.
The Insurance & Financial Services Ombudsman Scheme (IFSO) isn’t in the business of detecting, reporting and reducing insurance fraud; that is the job of the Insurance Fraud Bureau New Zealand (IFB) and insurers. However, IFSO does encounter insurance complaints where fraud and the separate issue of non-disclosure are factors. Read on to find out the difference between them.
The new Insurance Contracts Bill intends to update and consolidate the country’s existing insurance laws. Of the reforms, “the big one” for the IFSO Scheme relates to the issue of non-disclosure.