See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.

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$33K Ute not covered: check your policy

A Southland family are urging people to check their insurance policies after a ute accident left them $33K out-of-pocket. Check your cover before you might need it. See our Tips & Cases section.

Story from Stuff: 15 July, 2020

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Financial advice regime to begin 15 March

Information on how to access dispute resolutions services is one of the disclosure requirements for financial advisers, aimed at ensuring consumers are better informed. The new regime begins 15 March.

Story from Good Returns: 25 June, 2020

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Introducing Kendall Flutey & Teresa Tepania-Ashton

CEO of financial literacy platform Banqer, Kendall Flutey, and Māori Women’s Leadership Inc CEO, Teresa Tepania-Ashton, will contribute strongly to the future direction of the IFSO Scheme as Commissioners.

Story from Insurance Business NZ: 13 June, 2020

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Don't get stung by your loan, says Commerce Commission

If you're after a loan, make sure you what you’ll pay all up before you lock it in. The Commerce Commission 'don't get stung by your loan' campaign explores the cost of loans, borrower rights, and lender obligations. See the video.

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Retirement Commissioner on financial vulnerability

A survey of New Zealanders undertaken during Level 4 showed 40% of households were at risk of hardship, and says Retirement Commissioner Jane Wrightson.

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Take time before taking insurance relief

Think carefully before taking payment relief from personal insurance - ask about the consequences and find out about the options and assistance available first.

Story from Stuff: 21 May, 2020

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$1.4 billion Kiwisaver panic

The exodus of panicked Kiwisavers who switched from growth into conservative funds in March as sharemarkets plunged. Many won't switch back.

Story from Stuff: 20 May, 2020

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Naughty dogs and insurance claims

New Zealand's favourite dog breed - the labrador - is also the naughtiest according to Southern Cross Pet Insurance, which received $1.5 million lab-related claims last year.

Story from Insurance Business NZ: 18 May, 2020

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FMA expectations of insurers

The FMA has set out future expectations of insurers in response to COVID-19, including customer support around financial hardship and vulnerability, and premium refunds or reductions if claims ratios are lower than planned.

Story from Insurance Business NZ: 1 May 2020

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Support is available, says Financial Advice NZ

Katrina Shanks, Financial Advice NZ CEO, encourages Financial Advice businesses to find out about the support schemes available, for businesses and the community.

Story from Insurance Business NZ: 23 April, 2020

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General insurance support for customers

Deferring premium payments and changing policy terms and excesses to reduce premium levels are some of the measures in place to support customers. Contact your insurer to discuss.

Story from Insurance Business NZ: 21 April, 2020

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AA Insurance on hardship and premiums

Chris Curtain, AA Insurance CEO, about financial hardship, premium increase freezes, and potential future premium reductions for car insurance policy holders.

Story from Radio NZ: April 17, 2020

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