News
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
See articles and updates on topical issues, together with information sheets, brochures, annual reports, reviews and other resources in our document library.
458 (12%) of all contacts to the IFSO Scheme last year were about loans or credit contracts. Responsible lending involves protecting consumers against substantial hardship.
Story from Stuff: 14 September, 2020
The IFSO Scheme received 3,922 enquiries over the past year and has investigated 282 complaints about insurance and financial services. Misunderstanding and miscommunication continue to be common complaint issues.
See the IFSO Scheme Annual Report 2020
Covid-19 has highlighted the vulnerability of individuals and businesses. An ICNZ-led panel discuss the difficulties and possibilities of pandemic insurance cover, and a private-public approach.
Story from Insurance Business NZ: 19 August, 2020
"The long term consequences of insurance fraud are hard hitting. Declined claims are the tip of the iceberg," says IFSO Karen Stevens. Check your policy, ask questions, and tell the truth!
Story from Stuff, 27 July, 2020
Tell the truth! This study shows more kiwis need to know that there's no such thing as little lies when it comes to insurance, and the consequences can be dire. See our tips under Tips & Cases.
Story from Stuff: 20 July, 2020
A Southland family are urging people to check their insurance policies after a ute accident left them $33K out-of-pocket. Check your cover before you might need it. See our Tips & Cases section.
Story from Stuff: 15 July, 2020
Information on how to access dispute resolutions services is one of the disclosure requirements for financial advisers, aimed at ensuring consumers are better informed. The new regime begins 15 March.
Story from Good Returns: 25 June, 2020
CEO of financial literacy platform Banqer, Kendall Flutey, and Māori Women’s Leadership Inc CEO, Teresa Tepania-Ashton, will contribute strongly to the future direction of the IFSO Scheme as Commissioners.
Story from Insurance Business NZ: 13 June, 2020
If you're after a loan, make sure you what you’ll pay all up before you lock it in. The Commerce Commission 'don't get stung by your loan' campaign explores the cost of loans, borrower rights, and lender obligations. See the video.
A survey of New Zealanders undertaken during Level 4 showed 40% of households were at risk of hardship, and says Retirement Commissioner Jane Wrightson.
Think carefully before taking payment relief from personal insurance - ask about the consequences and find out about the options and assistance available first.
Story from Stuff: 21 May, 2020
The exodus of panicked Kiwisavers who switched from growth into conservative funds in March as sharemarkets plunged. Many won't switch back.
Story from Stuff: 20 May, 2020