Case Studies

The following case summaries highlight common issues and consumer tips. Cases can be filtered by subject below and names have been changed to protect confidentiality. Access to the full case study database is available for IFSO Scheme Participants in the Participant Area.

Showing all Covid case studies

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“So, no” response leads to complaint image

“So, no” response leads to complaint

When, because of travel restrictions, a woman asked her insurer if she was covered for the cost of h...
Travel Insurance Covid fire and general
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Loss of rental during lockdown image

Loss of rental during lockdown

COVID lockdown loss
A landlord complained that the Covid-19 lockdown caused a loss of rental.
Covid
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Man with Indian hospital bill argues “Australasia” must include “Asia” image

Man with Indian hospital bill argues “Australasia” must include “Asia”

Man with Indian hospital bill argues “Australasia” must include “Asia”
A man complained to the IFSO Scheme when his claim for medical expenses in India were declined. He s...
Health Insurance Travel Travel Insurance medical Covid
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Impact of COVID-19 and redundancy image

Impact of COVID-19 and redundancy

Mrs Hall* had payment protection insurance and made a claim to the insurer when her employer terminated her employment due to COVID-19.
She complained to the IFSO Scheme, saying her termination was due to the impact of COVID-19
Covid
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Covid-19: cancelled travel image

Covid-19: cancelled travel

Check your exclusions. Most travel policies exclude global pandemics.
Barry cancelled his Bali trip due to Covid-19. His insurance claim was declined due to the pandemic exclusion.
Travel Insurance Travel Covid
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