The IFSO Scheme's Karen Stevens delivers flooding advice

With torrential rain across Auckland and Northland causing flooding, Insurance and Financial Services Ombudsman (IFSO Scheme), Karen Stevens, discusses what to do to avoid more heartache.

New lending rules to be eased

The government has moved to change new lending rules blamed for causing creditworthy borrowers being refused loans and causing a credit crunch.

"Unfair" insurance laws set to change

Insurance and Financial Services Ombudsman, Karen Stevens, said the move comes nearly 25 years after reform of punitive non-disclosure laws was first recommended by the Law Commission to protect consumers.

Hit to pocket when pre-holiday illness strikes

The list of most expensive domestic claims from New Zealand’s leading travel insurer is a reminder to purchase travel insurance as soon as a trip is booked - the highest claims came from customers who hadn’t yet packed their bags.

West Auckland flooding victims disappointed by insurance company dealings

TVNZ Fair Go reporter Alistar Kata on recent West Auckland flood victims' experience with their insurance claim. Karen Stevens Insurance and Financial Services Ombudsman says any evidence for damage and loss is going to help your claim.

Published 27 September 2021

Consumers lack rights awareness

One-third of people are unaware of crucial legislation affecting lenders and borrowers, the Ministry of Business, Innovation and Employment (MBIE) reveals:

Man complains 'Asia' is part of 'Australasia'

A man complained to the IFSO Scheme when his claim for medical expenses in India were declined. He said he was covered because his policy covered 'Australasia', which has the word 'Asia' in it.

Many kiwis don't understand - or have no interest in reading, their insurance.

Research commissioned by ICNZ of 1000 Kiwis shows just over half (54%) know what their insurance covers them for.

- Newshub, photos provided by AA Insurance

Widow battles insurer for funeral payout

A widow contacted the IFSO Scheme for expertise when her insurer stalled on funeral payout.

-Stuff Jane Matthews July 29 2021

Canterbury floods - are you making a claim?

Insurance and Financial Services Ombudsman (IFSO), Karen Stevens, has important tips for people facing the task of setting their homes to rights.

-Rob Stock, Stuff, Monday 1 June 2021

Need help with your finances? Find a financial mentor

Here is a great example of the value of financial mentors - helping people navigate financial hardship. To complain about hardship decisions made by lenders, contact us at info@ifso.nz

Canterbury flood residents: document the damage before you clean up

After the severe flooding in Canterbury, we urge affected residents to photograph the damage, and contact your insurer before you clean up.

- Story from The Star, 31 May 2021