See updates and articles from a range of publications about insurance and financial services, including industry updates and consumer tips.

Coronavirus: travelling overseas?

Check: and check with your travel insurer, airline and/or travel agent to ask about your cover, and your options, if things change. For health and prevention guidance, see:

Story from Newshub/NZ Herald: 2 March, 2020

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Advisers educating clients can help prevent complaints

Misunderstanding is the cause of many complaints. Insurance Broker Kirstin Bridges believes its up to advisers and the industry to make it right.

Story from Insurance Business Online: 26 February, 2020

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Winter is coming, chimneys need sweeping

Chimneys should be checked and swept regularly - dirty chimneys can start house fires.

Story from Stuff: 24 February, 2020

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Strange pet insurance claims

We can't predict pet hazards. From swimming pools to pin cushions to fishing lines, 10 strange pet insurance claims revealed.

Story from Newshub: 19 February, 2020

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Contents insurance not much 'stuff'?

Why it could be worth having contents insurance even if you don't own much.

Story from Stuff: 10 February, 2020

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How to avoid insurance hiccups

As we head away on holiday, Susan Edmunds takes us through some common mistakes, from IFSO Scheme complaints, and tips for a smooth insurance claim.

Story from Stuff: 28 December, 2019

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Government insurance shake-up

Proposed changes resulting from the insurance contract law review will place the onus on insurers to ask the right questions, rather than consumers to know what to disclose.

Story from NZ Herald: 4 December, 2019

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Why complaints are gold dust

Nobody likes to be on the receiving end of a complaint. But Insurance & Financial Services Ombudsman Karen Stevens encourages the industry to regard complaints as a learning opportunity.

Story from Insurance Business Online: 23 November, 2019

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Risk Insurance complaints

If the industry is serious about changing conduct and culture for better customer outcomes, complaints are a good place to start.

Story from Adviser Focus, 21 November, 2019

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Gradual damage and insurance

Insurance complaints can arise due to misunderstandings or unmet expectations. Gradual damage is a common complaint issue, highlighted in this case.

Story from Stuff: 7 November, 2019

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Policyholder unhappy with payout

Insurance provides cover for accidental and sudden (not gradual) damage. Gradual damage is a common insurance complaint.

Story from Insurance Business Online: 8 November, 2019

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How to avoid common insurance mistakes

Stuff’s Susan Edmunds on how to avoid five common insurance mistakes: read, disclose, take care, don't break the law. Top tips and examples from IFSO Scheme complaints.

Story from Stuff: 7 October, 2019

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