Media Releases

See IFSO Scheme media releases with updates on industry issues and complaints.

Growing concern about under-insured earthquake-damaged homes in the Kaikoura region is an acute reminder to check your house insurance policy to make sure you have enough cover.

“Driving carefully is the most important thing over Waitangi weekend,” says Insurance & Financial Services Ombudsman Karen Stevens. “But we also recommend taking steps to ensure you’re insured, if anything does go wrong.”

Last year's earthquakes were an acute reminder to check that the amount your house is insured for would be enough to rebuild it in the event of a disaster.

It is smart to take stock before the holiday season, and take steps to ensure you are insured, should anything go wrong.

The aftermath of earthquakes can be even more stressful if people don’t know how to make an insurance claim or seek additional help. The IFSO Scheme has recommended steps for individuals, families and businesses affected by the earthquakes.

Do what you can to make your home safe and document the damage by taking photos or videos before you throw anything away. Contact your insurer.

Karen Stevens, Insurance & Financial Services Ombudsman, advises everyone affected by today's earthquakes, to take photos or videos of damaged property before you clean anything up, if it is safe to do so.

Each year, the IFSO Scheme responds to about 300 complaints and 3,000 complaint enquiries each year about insurance and financial services. Some common complaints could be avoided. We urge weekend travellers to take note of these tips.

21 years’ experience resolving complaints can help to improve businesses and empower customers, says the Insurance & Financial Services Ombudsman Scheme.

Many of the more common complaints could have been avoided if people took some time to read policies and understand contracts. We encourage you to keep asking questions until you do.