Media Releases

Up to 10 percent of calls received by the Insurance & Savings Ombudsman are questions about insurance excesses.

Insurance & Savings Ombudsman Karen Stevens says good client communication and clear processes can help financial advisers prevent client dissatisfaction.

Last year the Insurance & Savings Ombudsman Scheme resolved the largest number of complaints since 1998, with 3,215 complaint enquiries and 300 complaint investigations.

Money Week is a timely reminder to read your documents and keep asking questions, says Insurance & Savings Ombudsman Karen Stevens.

Insurance & Savings Ombudsman Karen Stevens has a Money Week reminder about the strict criteria around withdrawing your KiwiSaver funds early.

Insurance & Savings Ombudsman Karen Stevens says customers of financial advisers should keep all documents, read them carefully, and always ask questions.

The Insurance & Savings Ombudsman has five top tips for travellers over the holiday season.

Leading international psychiatrist Dr Grant Lester is today advising Canterbury insurers on how to manage difficult situations for the benefit of all customers.

This year the Insurance & Savings Ombudsman Scheme celebrates its 20th anniversary as a dispute resolution scheme. Our focus for members is how to improve business practices and avoid future complaints, says Insurance & Savings Ombudsman Karen Stevens.

Insurance & Savings Ombudsman, Karen Stevens, supports a law change to help consumers who accidentally leave out information when applying for insurance.