Media Releases

See IFSO Scheme media releases with updates on industry issues and complaints.

Complaints to the Insurance & Financial Services Ombudsman Scheme are the highest they have been in nearly 20 years, but this is not all bad news.

“There’s no such thing as a ‘bit of a lie’ when it comes to insurance,” says Insurance & Financial Services Ombudsman, Karen Stevens. “This includes, for example, telling your insurer you had a bigger, better, newer TV, phone or laptop. Don’t do it. It’s not worth it.”

Read and understand now to avoid problems later, says Karen Stevens, Insurance & Financial Services Ombudsman.

As wild weather and flood warnings continue, residents affected by weather damage or flooding are urged to contact their insurance company and document the damage before you clean up.

Traumatic events won’t all be covered by trauma insurance. Read your policy and understand what you will and won’t be covered for before you sign up.

Insurance & Financial Services Ombudsman Karen Stevens is reminding all long weekend travellers to check their cars before hitting the road.

Insurance & Financial Services Ombudsman, Karen Stevens, says if your home has been affected by flooding, contact your insurance company as soon as you can, and take photos of the damage before you throw things away.

Many people are still surprised by having to pay an excess on their insurance claim, says Insurance & Financial Services Ombudsman, Karen Stevens.

Updating our insurance law on unintentional “non-disclosure” would help prevent consumers finding themselves uninsured or uninsurable in future, says Insurance & Financial Services Ombudsman Karen Stevens.

Growing concern about under-insured earthquake-damaged homes in the Kaikoura region is an acute reminder to check your house insurance policy to make sure you have enough cover.