Media Releases

See IFSO Scheme media releases with updates on industry issues and complaints.

As wild weather and flood warnings continue, residents affected by weather damage or flooding are urged to contact their insurance company and document the damage before you clean up.

Traumatic events won’t all be covered by trauma insurance. Read your policy and understand what you will and won’t be covered for before you sign up.

Insurance & Financial Services Ombudsman Karen Stevens is reminding all long weekend travellers to check their cars before hitting the road.

Insurance & Financial Services Ombudsman, Karen Stevens, says if your home has been affected by flooding, contact your insurance company as soon as you can, and take photos of the damage before you throw things away.

Many people are still surprised by having to pay an excess on their insurance claim, says Insurance & Financial Services Ombudsman, Karen Stevens.

Updating our insurance law on unintentional “non-disclosure” would help prevent consumers finding themselves uninsured or uninsurable in future, says Insurance & Financial Services Ombudsman Karen Stevens.

Growing concern about under-insured earthquake-damaged homes in the Kaikoura region is an acute reminder to check your house insurance policy to make sure you have enough cover.

“Driving carefully is the most important thing over Waitangi weekend,” says Insurance & Financial Services Ombudsman Karen Stevens. “But we also recommend taking steps to ensure you’re insured, if anything does go wrong.”

Last year's earthquakes were an acute reminder to check that the amount your house is insured for would be enough to rebuild it in the event of a disaster.

It is smart to take stock before the holiday season, and take steps to ensure you are insured, should anything go wrong.