Media Releases

Canterbury earthquake insurance issues are one reason for the steep rise in complaints to the Insurance & Financial Services Ombudsman over the past 4 months.

Easter roads can be treacherous. Driving carefully is the most important thing and we recommend the following steps to avoid the possibility of declined insurance claims, should anything go wrong.

Learning from the mistakes of others is the basis of the IFSO Scheme’s professional development programme for insurers and financial service providers.

For a smoother summer road trip, the Insurance & Financial Services Ombudsman Scheme (“IFSO Scheme”) has released tips to help you avoid holiday mishaps resulting in declined insurance claims.

The Ministry of Business, Innovation and Employment (MBIE) is reviewing New Zealand’s financial advice laws.

“Financial Services” has officially been added to the name of the consumer dispute resolution scheme which resolves insurance and financial services complaints.

Twenty four incidents of theft from cars in Wellington over one weekend is a wake-up call for insurance customers, says Insurance & Savings Ombudsman, Karen Stevens.

The Insurance & Savings Ombudsman Scheme’s Annual Report, released today, shows complaints have decreased in number, but increased in complexity.

As the clean-up begins after yesterday’s flooding in the East Coast, Insurance & Savings Ombudsman, Karen Stevens, advises residents to first contact their insurance company and take photos of the damage.

The Insurance & Savings Ombudsman Scheme has dealt with 1,542 complaint enquiries and 138 complaint investigations about the Canterbury earthquakes since 2010.