The Insurance & Financial Services Ombudsman is joining the ‘know before you buy’ chorus on money week.
Each year, the IFSO Scheme deals with about 300 complaints and 3,000 complaint enquiries about insurance and financial services. “Many of the more common complaints could have been avoided if people took some time to read policies and understand contracts,” says Insurance & Financial Services Ombudsman Karen Stevens. “If you don’t understand, we encourage you to keep asking questions until you do.”
Look out for things like:
Insurance complaints (including house, contents, vehicle, health and travel) are by far the most common issues the IFSO Scheme deals with on a daily basis. “Insurance does not cover you for all things at all times,” says Karen. “But there are steps you can take to make sure your insurance will provide the cover you expect should you need it".
Common issues the IFSO Scheme investigates (see links to info sheets) relate to:
The IFSO Scheme has provided an independent and free complaint resolution service for consumers for 21 years. Case studies of complaints are available on our website.