Didn't disclose previous declined claim - housefire, no cover
Disclose your claims history when you first apply for insurance.
Disclose your claims history when you first apply for insurance.
When Barbara’s* house was damaged by a fire, she made a claim. She mentioned, during the phone call, that a previous contents insurance claim had been declined by another insurer. The insurer discovered Barbara’s previous policies had been cancelled. On her insurance application, Barbara had answered “no” to the question: “have you had any previous declined claims or policies cancelled in the past 5 years”. Their claim was declined, and the policy avoided.
Complaint not upheld.
*Names have been changed.