Photos not enough for $56K jewellery claim

Keep receipts and valuations. Photos might not be enough to prove your loss.

Photos not enough for $56K jewellery claim

Vera’s* only evidence of her stolen jewellery was photos of herself wearing it at a party. A recent valuation would have helped her claim significantly. She commissioned a post-loss report, which valued the jewellery at $56,887.

Because she had been unable to provide sufficient proof of ownership or value, the insurer had the discretion to decide whether to pay the claim. The insurer offered Vera $27,846. The IFSO Scheme said the settlement was fair and reasonable, because of the lack of evidence.

Complaint not upheld.

*Names have been changed.

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