Every 5 years the IFSO Scheme is required to conduct an independent review of its complaints handling service, aimed at continuous improvement of the IFSO Scheme's performance.
The 2018 review is underway. The IFSO Scheme Commission has appointed Prof John McMillan AO to conduct it. Prof McMillan has considerable experience in Australia as an Ombudsman, independent agency head and administrative lawyer.
A particular focus in the 2018 review are the principles of accountability and effectiveness that guide the IFSO complaint handling service.
The reviewer would be pleased to accept a submission or comments on any aspect of this independent review. If you would like to be put in contact with Prof McMillan, please contact the IFSO office by close of business on 8 June 2018.
Please provide comments to:
Post: PO Box 10845, Wellington 6143