“Precious jewellery can be stolen, lost or damaged,” says Karen Stevens, Insurance & Savings Ombudsman. “As last night’s Fair Go story highlighted, sometimes when things go wrong, people end up being very disappointed with the result of their insurance claim. In fact, in the 20 years we have provided a free service to consumers, we have dealt with literally thousands of complaints.”
The Insurance & Savings Ombudsman Scheme resolves complaints about insurance & financial services. “Unfortunately, if insurance claims are declined according to the terms of the policy, there isn’t a lot we can do to help,” says Karen. “So I urge people to always read their insurance policies to understand what they are covered for before they sign the application and, by doing so, agree to the policy’s terms.”
Karen says there are steps jewellery owners can take to avoid having problems with their insurance later, should they have to make a claim.
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