We can help by answering your questions, following up with your enquiry, investigating your complaint, or guiding you in the right direction.
Complaints contain valuable information about when and how things go wrong. By sharing tips & cases about common issues, we aim to help more things go right.
Since 1995, the IFSO Scheme has provided a free and independent service for thousands of consumers. We resolve complaints about insurance and financial services.
The IFSO Scheme resolves complaints about insurance and financial services. Our service is independent, fair and free for consumers. Our Participants include insurers, superannuation and KiwiSaver providers, credit providers, finance companies, and Financial Advice Providers.