Enquiries and Complaints
Make an enquiry or complaint
Frequently asked questions (FAQs)
The IFSO Scheme Privacy Policy
The IFSO Scheme Service Charter
Fair and Reasonable Conduct
Tips & Cases
Case Studies
Vehicle Insurance
Travel Insurance
House & Contents Insurance
Health Insurance
Life Insurance
Natural Disasters
Financial Advisers
Loans & Credit
KiwiSaver, Superannuation & Investments
News
Media Articles
Media Releases
Document Library
COVID-19
Contact
Membership
Join the IFSO Scheme
Participant Homepage
TOR and Constitution Consultation
Case Study Search
How to search the Case Study Database.
Portal Access
Events
Coffee Time Webinars
Participant Newsletters
Participant obligations
Industry Data and Insights
All Toolkits
Complaints Response Toolkit
Complaints - Interactive Process Map
Build-a-Complaint-Process Toolkit
Vulnerability and Threats of Harm Toolkit
Financial Advice Provider (FAP) Toolkit
Webinar Library and CPD
Template Library
Participant Login
IFSO on complaint management