Enquiries and Complaints
Make an enquiry or complaint
Frequently asked questions (FAQs)
The IFSO Scheme Service Charter
Fair and Reasonable Conduct
Tips & Cases
House & Contents Insurance
Loans & Credit
KiwiSaver, Superannuation & Investments
Join the IFSO Scheme
TOR and Constitution Consultation
Case Study Search
How to search the Case Study Database.
Coffee Time Webinars
Industry Data and Insights
Complaints Response Toolkit
Complaints - Interactive Process Map
Vulnerability and Threats of Harm Toolkit
Webinar Library and CPD
New Insurance Contracts Bill "can't come soon enough."
For Karen Stevens, Insurance and Financial Services Ombudsman, it can't come soon enough. Terry Gangcuangco from Insurance Business Magazine explains.