The Insurance & Financial Services Ombudsman Scheme is pleased to advise that Hon Dr Duncan Webb, Minister of Commerce and Consumer Affairs, has approved the changes to the Terms of Reference (TOR) and Constitution. The final changes, as communicated in our previous update, have all been approved. The new TOR and Constitution will come into effect on 1 September 2023.
We would like to thank everyone who was involved in the feedback and work required to facilitate these changes. We look forward to seeing these changes implemented, improving the dispute resolution service the IFSO Scheme provides to its Participants and their customers.
IFSO Scheme Commission Chair
Terms of Reference:
The new TOR and Constitution will come into effect on 1 September 2023. Any complaints "deadlocked" up to this date will be dealt with under the 2015 TOR, and any complaints "deadlocked" on or after this date will be dealt with under the 2023 TOR.
We have put together some Frequently Asked Questions, a checklist and resources to help you with the changes. If you have any further questions, please do not hesitate to get in touch with Louise Peters, 04 917 5605 or firstname.lastname@example.org.