IFSO Scheme - Credit Workshop

An interactive half-day workshop with case studies on complaint issues

Four Points by Sheraton, 396 Queen Street, Auckland, 21 March 2023

Thank you to all attendees to our interactive half-day credit workshop. I hope the sessions and case studies on complaint issues in lending were helpful to your teams.

Please find the link to the PDF of the slides below.


Karen Stevens, Insurance & Financial Services Ombudsman

Continuing Professional Development (CPD) of up to 2.0 structured* hours are available for workshop attendees. A CPD certificate verifying your attendance and engagement will be send to attendees upon email application to Sandi@ifso.nz.

[*The IFSO Scheme assessment of CPD is aligned with definitions adopted by NZ and international professional bodies, that is; structured CPD is learning delivered by experts in their field, relevant to your role, or intended role, in financial services, and a learning objective in your annual Professional Development Plan.]