Case Studies

The following case summaries highlight common issues and consumer tips. Cases can be filtered by subject below and names have been changed to protect confidentiality. Access to the full case study database is available for IFSO Scheme Participants in the Participant Area.

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Increasing premiums

Lucy and Michael* said they were misled when their life insurance premiums increased nearly three-fold.

The couple complained to the IFSO Scheme that "rate for age" was never explained and they were told ...
Premiums Life Insurance

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Premiums paid were more than the funeral cover was worth

Consumers need to understand that, sometimes, they will pay more in premiums for funeral cover than the cover is worth

Mrs Parata* arranged funeral insurance cover for her husband, for a sum of $20,000.
Premiums Life Insurance Funeral Insurance

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