Case Studies

The following case summaries highlight common issues and consumer tips. Cases can be filtered by subject below and names have been changed to protect confidentiality. Access to the full case study database is available for IFSO Scheme Participants in the Participant Area.

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Methamphetamine contamination confusion image
Confusion over methamphetamine contamination standards can have severe consequences for some landlords.
Through a financial adviser, Mr and Mrs Singh* held insurance on a rental property. In June 2020, Mr...
contamination House and Contents Insurance House landlord methamphetamine
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Tenant turns house into animal refuge image
Regular property inspections can reveal issues before they turn into big problems.
The IFSO, Karen Stevens, warns landlords to ensure tenants abide by the conditions of the rental. In...
landlord tenant pets House and Contents Insurance houseandcontents
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No temporary accommodation cover image
Temporary accommodation cover may apply. Check your policy.
Charlie’s rental house was damaged during the Christchurch earthquake. When he moved back in he wasn’t eligible for cover.
Natural Disasters landlord
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