Case Studies

The following case summaries highlight common issues and consumer tips. Cases can be filtered by subject below and names have been changed to protect confidentiality. Access to the full case study database is available for IFSO Scheme Participants in the Participant Area.

Showing all pets case studies

Show all cases

Tenant turns house into animal refuge

Regular property inspections can reveal issues before they turn into big problems.

The IFSO, Karen Stevens, warns landlords to ensure tenants abide by the conditions of the rental. In...
landlord tenant pets House and Contents Insurance houseandcontents

See the case summary

Excess dog damage

An excess is paid when claims are accepted. If there is more than one event, more than one excess can be applied.

Viv’s claim, for carpet damaged by dog vomit and diarrhoea, was accepted. But three policy excesses were applied.
House and Contents Insurance pets

See the case summary